Ecommerce work, finally together.

Keep the storefront accurate and every order moving.

The Ecommerce system is live. Sensitive actions can wait for your review.

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Ecommerce workspace

A
Ecommerce workspaceOnline
What should I handle?
Connect the storefront and set rules for customer-facing actions.
Order exceptions identified and routed before they become support problems.Ecommerce workspace ran · Review ready
TryReview workChange scope
Ask your agents to do anything...

A complete path to the result.

Coordinate orders, inventory, product content, cart recovery, and reviews while keeping catalog and customer context in one place.

Order exceptions identified and routed before they become support problems.

Follow the instruction, agent work, and reviewer decision behind this result.

Outcome 01VisibleRun history
Delivered by Ecommerce

Context and handoffs stay attached to the result.

Product and inventory details kept consistent across daily work.

Follow the instruction, agent work, and reviewer decision behind this result.

Outcome 02VisibleRun history
Delivered by Ecommerce

Context and handoffs stay attached to the result.

Recovery and review conversations handled with customer context.

Follow the instruction, agent work, and reviewer decision behind this result.

Outcome 03VisibleRun history
Delivered by Ecommerce

Context and handoffs stay attached to the result.

Everything Ecommerce needs to move.

Services and agents share context, controls, and one operating view.

Orders

This service shares approved context and controls with the rest of the Ecommerce system.

EcommerceReadyConnected service
Operating view

Inputs, actions, approvals, and results stay connected.

Catalog

This service shares approved context and controls with the rest of the Ecommerce system.

EcommerceReadyConnected service
Operating view

Inputs, actions, approvals, and results stay connected.

Cart Recovery

This service shares approved context and controls with the rest of the Ecommerce system.

EcommerceReadyConnected service
Operating view

Inputs, actions, approvals, and results stay connected.

Reviews

This service shares approved context and controls with the rest of the Ecommerce system.

EcommerceReadyConnected service
Operating view

Inputs, actions, approvals, and results stay connected.

Set the brief. Follow the work.

Every system uses the same visible three-step operating rhythm.

1

Ask

Connect the storefront and set rules for customer-facing actions.

Instruction received

Keep the storefront accurate and every order moving.

2

Execute

Ecommerce agents monitor events, prepare updates, and handle routine work.

Work in progress

Order exceptions identified and routed before they become support problems.

3

Approve

Review exceptions and measure outcomes from the same operating view.

Review ready

Approve refunds, public replies, and sensitive catalog changes.

Meet the Ecommerce agents.

Each specialist is live and ready for a clear instruction.

Order Operations

Keep orders moving and route exceptions before they spread.

EcommerceLive3 outcomes
Specialist agent

Work runs with the same context, approvals, and run history.

Inventory

Make stock risks visible before they become storefront problems.

EcommerceLive3 outcomes
Specialist agent

Work runs with the same context, approvals, and run history.

Product Copywriter

Write clear product copy from approved catalog facts.

EcommerceLive3 outcomes
Specialist agent

Work runs with the same context, approvals, and run history.

Cart Recovery

Reconnect with interested shoppers using the right order context.

EcommerceLive3 outcomes
Specialist agent

Work runs with the same context, approvals, and run history.

Review

Turn customer reviews into thoughtful replies and useful action.

EcommerceLive3 outcomes
Specialist agent

Work runs with the same context, approvals, and run history.

Control stays with your team.

Choose what agents can do, what needs approval, and when a person takes over.

Control 01

Approve refunds, public replies, and sensitive catalog changes.

EcommerceActiveAutonomy
Operating mode
ManualApprove-eachAuto-run

Change the mode or pause the system whenever you need to.

Control 02

Set action thresholds for orders and inventory.

EcommerceActiveAutonomy
Operating mode
ManualApprove-eachAuto-run

Change the mode or pause the system whenever you need to.

Control 03

Inspect the event, decision, and result behind every run.

EcommerceActiveAutonomy
Operating mode
ManualApprove-eachAuto-run

Change the mode or pause the system whenever you need to.

Questions, answered.

Start with one workflow or connect the whole department.

Orbit connects supported tools through controlled credentials and keeps agent actions in one shared run history.

Yes. Set approval rules for refunds, order changes, customer messages, and other consequential actions.

Put Ecommerce in motion.

Connect the approved tools, set the operating rules, and follow every action and result from one dashboard.