Support threads go straight to the product team. Tell us what happened and we will tell you exactly what we did about it.
Replies within one business day. From an engineer, not a macro.
Every address below lands with the team that builds the product, not a ticket mill.
Something broke, a run did something odd, a billing line looks wrong, or you cannot figure out a setting. Include your workspace email and, if you have it, a link to the run.
Demos, security reviews, DPAs, SSO, client isolation, or anything with a procurement checklist attached.
Check the roadmap first; your idea might already be in the wiring. If not, tell us the job you are trying to get done, not just the feature name.
Answers come with context instead of macros - we would rather fix the cause than close the ticket.
No outsourced tier one. The person answering can read the run log behind your question.
We aim to reply within one business day. If something needs investigation, we say so and keep you posted.
If your issue exposes a bug, it gets filed and fixed. You will hear back when it ships.
Four places to check before you write - each one faster than a reply.
The 7-day trial has every module and 500 credits. Most questions answer themselves inside the product.
No commitment. Month-to-month, cancel anytime.