Customer Onboarding keeps work moving.

Guide each new customer through a consistent first experience.

Live in the Operations system. Sensitive actions can wait for your review.

go.orbitdashboard.co

Customer Onboarding

A
Customer OnboardingOnline
What should I handle?
Define onboarding paths, required steps, owners, and escalation rules.
Onboarding steps matched to the customer and purchase context.Customer Onboarding ran · Review ready
TryReview workChange scope
Ask your agents to do anything...

The result you need, with context intact.

Guide each new customer through a consistent first experience.

Onboarding steps matched to the customer and purchase context.

Review the inputs, actions, and approval that produced this outcome.

Outcome 01VisibleRun history
Delivered by Customer Onboarding

Context and reviewer decisions stay attached to the result.

Required information and tasks collected in a clear sequence.

Review the inputs, actions, and approval that produced this outcome.

Outcome 02VisibleRun history
Delivered by Customer Onboarding

Context and reviewer decisions stay attached to the result.

Delays and exceptions routed before the process stalls.

Review the inputs, actions, and approval that produced this outcome.

Outcome 03VisibleRun history
Delivered by Customer Onboarding

Context and reviewer decisions stay attached to the result.

What Customer Onboarding handles.

Give the agent a clear instruction, then review the moments that matter.

Responsibility 01

Create the approved onboarding path from account context.

Customer OnboardingActiveApproved scope
Instruction boundary

The work stays inside the access and review rules you set.

Responsibility 02

Coordinate messages, tasks, resources, and scheduling steps.

Customer OnboardingActiveApproved scope
Instruction boundary

The work stays inside the access and review rules you set.

Responsibility 03

Track completion and escalate blocked or unusual cases.

Customer OnboardingActiveApproved scope
Instruction boundary

The work stays inside the access and review rules you set.

From instruction to result.

Three visible steps keep the work simple to start and easy to inspect.

1

Ask

Define onboarding paths, required steps, owners, and escalation rules.

Instruction received

Guide each new customer through a consistent first experience.

2

Execute

The agent coordinates the sequence and records customer progress.

Work in progress

Onboarding steps matched to the customer and purchase context.

3

Approve

Your team handles exceptions with every completed step visible.

Review ready

Approve the messages, resources, and actions in each path.

Your rules stay in force.

Customer Onboarding works through connected credentials, roles, approvals, run logs, and kill switches.

Control 01

Approve the messages, resources, and actions in each path.

Customer OnboardingActiveAutonomy
Operating mode
ManualApprove-eachAuto-run

Change the mode or stop the agent whenever you need to.

Control 02

Set checkpoints that always require an owner to review.

Customer OnboardingActiveAutonomy
Operating mode
ManualApprove-eachAuto-run

Change the mode or stop the agent whenever you need to.

Control 03

Pause a sequence and inspect the full onboarding history.

Customer OnboardingActiveAutonomy
Operating mode
ManualApprove-eachAuto-run

Change the mode or stop the agent whenever you need to.

Connected to the work around it.

Customer Onboarding shares approved context instead of operating as an isolated tool.

Customer SuccessWorkflowsSchedulingUnified Inbox

Appointment Setter

Turn qualified conversations into scheduled next steps.

OperationsLiveRelated agent
Connected specialist

Approved context can pass to this agent without losing the run history.

Live Chat

Answer routine questions and preserve a clean path to a person.

OperationsLiveRelated agent
Connected specialist

Approved context can pass to this agent without losing the run history.

Help Desk

Resolve supported requests while complex cases reach the right owner.

OperationsLiveRelated agent
Connected specialist

Approved context can pass to this agent without losing the run history.

Questions, answered.

Start with the role you need and keep control of how it works.

Guide each new customer through a consistent first experience. It works inside the Operations system with Customer Success, Workflows, Scheduling, Unified Inbox.

Approve the messages, resources, and actions in each path. Set checkpoints that always require an owner to review.

Put Customer Onboarding to work.

Connect the approved tools, give the first instruction, and review every consequential action from one dashboard.