Live Chat keeps work moving.

Answer routine questions and preserve a clean path to a person.

Live in the Operations system. Sensitive actions can wait for your review.

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Live Chat

A
Live ChatOnline
What should I handle?
Define approved knowledge, supported actions, and escalation rules.
Visitors receive answers from approved business context.Live Chat ran · Review ready
TryReview workChange scope
Ask your agents to do anything...

The result you need, with context intact.

Answer routine questions and preserve a clean path to a person.

Visitors receive answers from approved business context.

Review the inputs, actions, and approval that produced this outcome.

Outcome 01VisibleRun history
Delivered by Live Chat

Context and reviewer decisions stay attached to the result.

Intent and needed next steps captured during the conversation.

Review the inputs, actions, and approval that produced this outcome.

Outcome 02VisibleRun history
Delivered by Live Chat

Context and reviewer decisions stay attached to the result.

Sensitive or uncertain chats handed off with the full thread.

Review the inputs, actions, and approval that produced this outcome.

Outcome 03VisibleRun history
Delivered by Live Chat

Context and reviewer decisions stay attached to the result.

What Live Chat handles.

Give the agent a clear instruction, then review the moments that matter.

Responsibility 01

Respond to supported questions using current approved information.

Live ChatActiveApproved scope
Instruction boundary

The work stays inside the access and review rules you set.

Responsibility 02

Collect the details needed for sales or service follow-up.

Live ChatActiveApproved scope
Instruction boundary

The work stays inside the access and review rules you set.

Responsibility 03

Recognize uncertainty and route the conversation to a person.

Live ChatActiveApproved scope
Instruction boundary

The work stays inside the access and review rules you set.

From instruction to result.

Three visible steps keep the work simple to start and easy to inspect.

1

Ask

Define approved knowledge, supported actions, and escalation rules.

Instruction received

Answer routine questions and preserve a clean path to a person.

2

Execute

The agent handles in-scope conversations and records relevant context.

Work in progress

Visitors receive answers from approved business context.

3

Approve

Your team takes over exceptions with the conversation already organized.

Review ready

Choose what the agent may answer, collect, or complete.

Your rules stay in force.

Live Chat works through connected credentials, roles, approvals, run logs, and kill switches.

Control 01

Choose what the agent may answer, collect, or complete.

Live ChatActiveAutonomy
Operating mode
ManualApprove-eachAuto-run

Change the mode or stop the agent whenever you need to.

Control 02

Force a human handoff for selected topics, language, or uncertainty.

Live ChatActiveAutonomy
Operating mode
ManualApprove-eachAuto-run

Change the mode or stop the agent whenever you need to.

Control 03

Review transcripts, actions, and escalation decisions.

Live ChatActiveAutonomy
Operating mode
ManualApprove-eachAuto-run

Change the mode or stop the agent whenever you need to.

Connected to the work around it.

Live Chat shares approved context instead of operating as an isolated tool.

Live ChatShared Business ContextUnified InboxCRM

Appointment Setter

Turn qualified conversations into scheduled next steps.

OperationsLiveRelated agent
Connected specialist

Approved context can pass to this agent without losing the run history.

Help Desk

Resolve supported requests while complex cases reach the right owner.

OperationsLiveRelated agent
Connected specialist

Approved context can pass to this agent without losing the run history.

Ticket Triage

Put each support request in the right queue with the right context.

OperationsLiveRelated agent
Connected specialist

Approved context can pass to this agent without losing the run history.

Questions, answered.

Start with the role you need and keep control of how it works.

Answer routine questions and preserve a clean path to a person. It works inside the Operations system with Live Chat, Shared Business Context, Unified Inbox, CRM.

Choose what the agent may answer, collect, or complete. Force a human handoff for selected topics, language, or uncertainty.

Put Live Chat to work.

Connect the approved tools, give the first instruction, and review every consequential action from one dashboard.