An agent trained on your docs and your tone answers the repetitive questions on the spot. Your team wakes up to a short queue of tickets that actually need a person.
No calls, no retainer, no code. Month-to-month, cancel anytime.
Built for teams who would rather solve real problems than retype the same answer for the hundredth time.
Reset a password, add a seat, check what a plan includes. The agent handles the high-volume questions instantly, in your voice, with the reply you would have sent yourself.
auto-resolved reply
Hey Sam, good news. Your plan already includes unlimited seats, so you can add the three new teammates from Settings, then Members, at no extra charge. The exact steps are linked below. Anything else, just reply here.
When a ticket is too nuanced, too sensitive, or outside what the agent knows, it hands off to a human with the full thread, the customer record, and a short summary already attached.
live queue
trained on
Point it at what you already have. It reads your help center, your past tickets, and the way your best reps write, then answers like one of them.
Connect your help docs, past tickets, and a few example replies. It learns what you know and how you sound.
Decide what it can close on its own and what must reach a human. It follows that line on every ticket.
Routine tickets get answered instantly, day and night. Everything else lands on a person with full context attached.
It answers routine tickets the moment they arrive, at any hour, so nothing piles up overnight or on weekends.
Every reply is drawn from your own docs and past tickets, so it never invents a policy or guesses at a fact.
When a ticket needs a person, it escalates with the full thread, the customer record, and a short summary attached.
It never guesses. If a ticket falls outside what it has been trained on, it escalates to a human and attaches the full thread plus a short summary, so your team picks up with everything they need.
A macro fires fixed text and a generic bot improvises. This agent answers from your own docs and resolved tickets in your tone, and when it is unsure it hands off to a human with context instead of forcing a reply.
Your help docs, your past resolved tickets, your refund and billing policies, and your brand voice. It answers from your source of truth, not the open internet.
Yes. You set the escalation rules. Tell it which topics it can close and which must always reach a human, and it follows that line on every ticket.
Put an agent on your inbox that resolves the routine 70 percent and escalates the rest with full context. Your team only sees what truly needs them.